General terms of sale and use

Last updated: 13 February 2026.

1. Scope of application

These general terms and conditions of sale (hereinafter the “Terms”) apply to the relationship between SOCIÉTÉ FRANÇAISE DES SYSTÈMES CONNECTÉS, also referred to as Sycon, a simplified joint-stock company with a share capital of ten thousand euros, registered with the Nanterre Trade and Companies Register under number 921 183 737, having its registered office at 8 avenue Lavoisier, 92500 Rueil-Malmaison, and represented by Mr Rémi Mariambourg in his capacity as Managing Director (hereinafter the “Company” or “Sycon”), and its professional clients wishing to benefit from the products and services provided by the Company (the “Clients”). The Company and the Clients may each be individually referred to as a “Party” or collectively as the “Parties”.

These Terms apply, without restriction or reservation, to all orders of products and services placed by the Clients, to the exclusion of any other document. In this regard, the Parties agree that the Client’s general terms and conditions or any similar documents, whether issued or customarily used by the Client, shall not be enforceable against the Company.

These Terms shall apply by operation of law in particular to the provision of the following products: the rental and/or installation of Sycon data acquisition devices, non-exclusive access to the Sycon online monitoring platform, provision of the APIs needed to allow the Client to connect to its own databases, or any other product specified in the attached quotation (hereinafter the “Products”).

These Terms shall also apply by operation of law to the performance of services by the Company, including but not limited to customer support for the use of the Sycon monitoring platform (hereinafter the “Services”).

2. Geographical scope and use restrictions

The Products, as well as access to the data visualisation platform and the application programming interface (API), are intended to be used exclusively within the European Economic Area (European Union Member States, Iceland, Liechtenstein, Norway), Switzerland and China (hereinafter the “Authorised Territory”).

The Client shall refrain from installing, using, operating or making available the Products, the platform and/or the API outside the Authorised Territory, including by allowing access to the platform and/or the API from a country located outside the Authorised Territory, unless the Company has given its prior written consent.

The Client represents and warrants that the operating sites concerned by the deployment of the Products are located within the Authorised Territory.

In the event of a breach of this article, the Company reserves the right to suspend access to the platform and/or the API and, where applicable, to terminate the Contract, without prejudice to any damages.

3. Order

The Client places orders for the Products and Services on the basis of the quotation provided. The quotations specify, in particular, the quantities of rented Products, the Services to be performed by the Company, the prices and any applicable discounts, the delivery terms for the Products and performance terms for the Services, the delivery date or timeframe for the Products, and the performance date for the Services. Unless otherwise stated in the quotation, the Client has three calendar months to accept the quotation and return a signed copy to the Company, which constitutes an order (hereinafter the “Order”). From the acceptance of the quotation, the Order is firm and final. Should the Client request changes to the Order after acceptance, the Company reserves the right to accept or reject them. The Terms and the quotation together form an indivisible whole (the “Contract”).

4. Pilot products

Where the Order specifically provides for the implementation of a product under development by the Company at a reduced price for the Client (“Pilot Product”), the Client acknowledges that the Pilot Product provided by the Company is a non-finalised version, which may contain bugs and defects that could affect its functioning to a greater or lesser extent, without any guarantee from the Company, which the Client expressly accepts.

Throughout the pilot period indicated in the Order (“Pilot Period”), the Company may, at its discretion, provide the corrections and improvements it deems necessary for the proper functioning of the Pilot Product, which are included in the Order Price, and the Client expressly accepts this.

During the Pilot Period, the Client agrees to regularly report to the Company any defects, bugs or malfunctions observed in the Pilot Products, by email at support@sycon.fr, in order to allow the Company to improve the Products.

At the end of the Pilot Period, the Contract shall continue in accordance with these Terms. By exception, in the event of a malfunction in the Pilot Products identified by the Company, the latter may, at its discretion, offer the Client a replacement Product for the Pilot Products or terminate the Contract, provided that the Client is informed at least five days before the end of the Pilot Period.

5. Price and payment

The price indicated in the Order is firm, fixed and non-revisable. It includes the cost of renting the Products, the Services, the warranties described below and all costs, charges, taxes excluding VAT, duties and levies resulting from the performance of the Contract, including manufacturing, packaging and delivery of the Products by the Company (the “Order Price”).

The Company reserves the right to require the payment of a deposit amounting to thirty per cent of the Order Price, payable upon signature of the quotation. This deposit is subject to a dedicated invoice referring to the corresponding signed Order.

Invoices are issued by the Company and sent to the Client in one (1) single copy, upon completion of the Services covered by the Order. Unless otherwise stated in the quotation, all payments are made in euros within thirty (30) days of the invoice date. No discount is granted for early payment.

If the payment date thus calculated falls on a non-banking business day, payment shall be made on the next banking business day. Any late payment automatically incurs penalties calculated at three (3) times the legal interest rate, from the due date. In addition to these penalties, the Client owes a fixed recovery indemnity of at least forty euros.

Any payment made to the Company is applied to the amounts due, whatever their cause, starting with the oldest outstanding amounts.

If the Client fails to pay the price by the due date, the Company may automatically suspend performance of its obligations fifteen (15) days after a formal notice remains unanswered, without prejudice to any damages the Company may claim.

6. Delivery

The Company undertakes to ensure that the Products delivered and the Services performed conform to the Order.

The Company shall deliver the Products and perform the Services in accordance with the terms and on the date or within the timeframe specified in the Order, it being understood that such timeframe is automatically suspended by any event beyond the Company’s control that delays delivery. In any case, delivery within the timeframe may only occur if the Client has fulfilled all of its obligations towards the Company.

In case of a delivery delay attributable to the Company, the Parties shall agree to reschedule the delivery.

The Company retains ownership of the Products made available under the Order.

Risk of loss and damage passes: (i) when delivery and installation are carried out by the Company, at the moment the Client physically takes possession of the Products upon delivery; (ii) when delivery is made by a carrier, at the moment the carrier takes possession of the Products.

7. Product acceptance

Unless otherwise stated at the time of delivery, the Products shall be deemed accepted without reservation and may not be returned or exchanged. In the event that the Products or Services do not conform to the Order or to applicable regulations, the Client may request the Company, by registered letter with acknowledgement of receipt, to correct the defects, if confirmed, within a reasonable period. Following such a request, the Parties shall agree on the action to be taken on the claim.

8. Product version changes

The Client agrees that the Company may replace Products already installed within the Client’s infrastructure, in particular in the event of a hardware version upgrade. The Client undertakes to make itself available as soon as possible, and no later than two months from notification by the Company, to allow the installation of the replacement Products by the Company at the Client’s site. Any refusal by the Client to install the replacement Products in order to keep an earlier version requires the prior express approval of the Company. The Company agrees not to carry out more than two Product changes per calendar year, except in the case of a security vulnerability or major malfunction justifying a replacement.

9. Warranty

The Products sold are covered by the legal warranty against hidden defects.

The Company shall not be held liable in the event of misuse of the Products, use contrary to the user manual provided where applicable by the Company, negligence, installation not in accordance with the Company’s recommendations, lack of maintenance by the Client, normal wear and tear of the Products, or failure resulting from an accident involving the machine on which the Product is installed.

In the event of a defect in a Product not covered by the above exclusions, the Company undertakes to provide a solution to the Client within five (5) business days of receiving the information.

All warranty claims must be sent to the Company by the Client at support@sycon.fr, or directly to the Client’s assigned sales representative.

10. Product return

At the end of the Contract, for any reason whatsoever, the Client agrees to return at its own expense the Products provided by the Company under the Contract, to the address indicated by the Company, within thirty (30) business days of the end date of the Contract. The Products must be returned in good condition. If the Products are not returned within this period or are returned in poor condition, and unless otherwise agreed by the Company, the Client shall owe the Company compensation of two hundred (200) euros per device.

11. Intellectual property

The Company holds all intellectual property rights and all necessary authorisations relating to the Products, Services and documentation provided, and warrants that the Products, Services and related documentation do not infringe the intellectual property rights or other rights of any third party.

The Company retains ownership of all documents, Products, designs and concepts communicated to the Client for the performance of its obligations. Subject to full compliance with these Terms and full payment of the price as stated in the attached quotation, and only for the duration of the Contract, the Company grants the Client a right to use the Products.

The Client agrees not to:

• distribute, export, translate, transmit, merge, transfer, modify, adapt, pledge, encumber, create derivative works from, lend, lease, share, resell or sublicense the Company’s intellectual property, in whole or in part;
• remove or alter any proprietary notices contained in the Company’s intellectual property;
• reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas or algorithms of the Company or any document provided by the Company;
• use the Company’s intellectual property for purposes outside the scope of the Contract, or sublicense or grant any rights over it to third parties, in whole or in part.

The Client shall take all necessary precautions to prevent third parties from using the Company’s intellectual property or any related documentation in any way that would constitute a breach of the Contract, including, without limitation, the precautions the Client takes to protect its own proprietary information.

12. Personal data

In the performance of their obligations, the Parties agree to process personal data relating to the performance of this Contract in compliance with the applicable regulations, as defined by Regulation (EU) 2016/679 (General Data Protection Regulation), including with regard to transfers of personal data to a third country or an international organisation, unless they are required to do so under Union or Member State law to which one of the Parties is subject; in that case, the Party concerned shall inform the other Party of that legal requirement before the processing, unless that law prohibits such information on important grounds of public interest.

13. Social and tax certificates

The Company provides the Client, upon request, with the certificates required by law (Article D 8222-5 of the French Labour Code), in particular with regard to social and tax compliance, namely:

• a certificate of filing of social security declarations and payment of social security contributions, as provided for in Article L 243-15 of the French Social Security Code, issued by the body responsible for collecting contributions, dated within the last six (6) months;
• an extract from the Trade and Companies Register (K-bis extract) dated within the last three (3) months, or proof of registration with the trade directory, or, if the Company is in the process of registration, a receipt for its filing with a business formalities centre;
• where applicable, a certificate confirming that the Company employs foreign workers in compliance with Article L 8251-1 of the French Labour Code.

Thereafter, these certificates are provided by the Company at the Client’s request, at intervals of at least six months.

14. Confidentiality

Each Party guarantees the confidentiality of all documents and information of any kind that it becomes aware of in the context of the Contract, which are identified as “confidential” by a specific mention, or whose disclosure would cause financial, commercial, strategic or reputational harm. Each Party guarantees that this confidentiality obligation will be respected by its employees and any subcontractors.

Accordingly, each Party uses confidential information solely to perform the Contract. This confidentiality obligation remains in effect for twenty-four (24) months after the end of the Contract, for any reason whatsoever.

15. Liability

The Company is only liable for direct damage caused by its own actions to the Client, to the exclusion of all indirect damage and/or losses caused by itself or any of its agents to the Client, to others, or to property of any kind belonging to the Client or any third party, and of any damage caused to others during the performance of its obligations, and more generally arising from or in connection with the performance of its contractual obligations.

The total liability of the Company shall not exceed the total amount paid by the Client during the current contractual year.

The occurrence of any event beyond the Parties’ control, which could not reasonably have been foreseen when the Contract was concluded, whose effects cannot be avoided by appropriate measures, and which prevents the debtor from performing its obligation, shall be deemed a force majeure event.

In addition to the events usually recognised by French case law as force majeure, the Parties agree to consider the following as force majeure events insofar as they hinder the Company’s performance of its obligations: fire, storm, flood, earthquake, total or partial strikes, internal or external to the Company, lockouts, shortage of materials needed to manufacture the Products, stoppage of the Client’s lines or machines, failure of servers and/or of the internet service provider.

If a force majeure event lasts longer than ninety (90) days, the Parties shall consult each other to decide together how the performance of the Contract should proceed.

16. No waiver

The Parties expressly agree that under no circumstances, and whatever its duration, frequency or importance, shall silence, tolerance or, more generally, any behaviour, even implicit, constitute or be construed as a waiver of any right, prerogative or power with regard to the other Party, nor constitute any novation or modification of this Contract.

In any case, either Party may end such tolerance at any time without notice or formality.

17. Severability

The Parties expressly agree that if any provision of the Contract is held to be ineffective, for whatever reason, the remainder of the Contract shall remain in force.

18. Reference

Unless expressly objected to by the Client, the Client authorises the Company to include its name, logos and trade marks, registered or not, in its communication, marketing and documentation materials relating to the Products and Services provided by the Company.

19. Dispute resolution

Except for disputes relating to intellectual property or to any action justifying urgent interim relief, the Parties agree to submit any dispute relating to the interpretation, performance or validity of the Contract (a “Dispute”) to the following procedure:

• (a) the Party identifying the Dispute shall promptly contact the representative of the other Party by email with acknowledgement of receipt, within three (3) business days of identifying the Dispute, in order to discuss its resolution;
• (b) during the Dispute, each Party shall continue to perform its obligations. Subject to the provisions of the Contract, neither Party shall cease or suspend performance under the Contract while the Dispute is pending, unless otherwise agreed in writing by the Parties.

If these discussions fail to resolve the Dispute through the above procedure, the Parties shall in good faith, and without undue delay, agree on the name of an independent expert or mediator designated by them. This mediation shall take place in Paris, in French. Each Party shall bear half of the costs of the mediation.

20. Governing law and jurisdiction

The contractual relationship between the Parties is governed by French law. Any dispute arising from the performance, interpretation or termination of the Contract, or more generally from the commercial relationship between the Parties, that cannot be resolved amicably, shall be submitted to the competent courts of Nanterre.

Last updated: 13 February 2026.

1. Purpose

These general terms of use (hereinafter the “Terms of Use”) define the terms and conditions under which professional users (hereinafter the “Users”) access and use the Sycon platform and application programming interface (API), made available by Société Française des Systèmes Connectés, also referred to as Sycon (hereinafter “Sycon”), a simplified joint-stock company registered with the Nanterre Trade and Companies Register under number 921 183 737, with its registered office at 8 avenue Lavoisier, 92500 Rueil-Malmaison.

2. Scope of application

These Terms of Use apply to any access to or use of the Sycon web platform (hereinafter the “Platform”) or the application programming interface (API) by Users designated by a Sycon Client that has entered into a contract.

3. Access to the Platform and the API

Access to the Platform and the API is restricted to authorised Users with personal credentials provided by Sycon or by the Client.

Users agree to keep their credentials strictly confidential. Any use of the Platform or the API with these credentials is deemed to have been made by the User.

Sycon reserves the right to suspend access to the Platform and the API in the event of abusive or fraudulent use, a security breach or a violation of these Terms of Use.

4. User obligations

Users agree to:

• access and use the Platform and the API only from within the Authorised Territory, defined as the European Economic Area (European Union Member States, Iceland, Liechtenstein, Norway), Switzerland and China, unless the Company has given its prior written authorisation;
• use the Platform and the API strictly within the professional scope provided for by the contract between Sycon and the Client;
• not alter, disrupt or attempt to bypass the security or monitoring systems of the Platform or the API;
• not transmit malicious content or unlawful data via the Platform or the API;
• not attempt to access data belonging to other Sycon Clients.

5. Intellectual property

The Platform, its interface, its content (texts, graphics, logos, data structures, scripts, etc.) and the API are protected by intellectual property rights and remain the exclusive property of Sycon or its partners.

Users are granted only a non-exclusive, non-transferable right of use, limited to the duration of the contract, for the Client’s internal needs only.

Any unauthorised reproduction, modification, extraction, distribution or reuse is strictly prohibited.

6. Availability and maintenance

Sycon endeavours to ensure continuous availability of the Platform and the API. However, temporary interruptions may occur for maintenance, updates or in the event of a malfunction.

No guarantee of permanent availability is given. In the event of unplanned downtime affecting access, Sycon undertakes to inform Users as soon as possible.

7. Liability

Sycon implements reasonable means to secure the Platform and the API and keep them operational. However, Sycon shall not be held liable:

• in case of non-compliant use by the User;
• in case of loss or misuse of credentials by the User;
• in case of interruptions or slowdowns due to external factors (network, internet, hosting, etc.);
• for indirect or consequential damage (loss of business, of data, etc.);
• in the event that the data is used for purposes other than monitoring (triggering automation, commands, etc.).

8. Personal data

Personal data collected through the use of the Platform and the API is processed in accordance with the General Data Protection Regulation (EU 2016/679).

9. Duration and termination

These Terms of Use apply for the duration of the contract.

In the event of termination of the contract between Sycon and the Client, access rights to the Platform and the API are automatically revoked.

Sycon also reserves the right to deactivate a user account in the event of a violation of these Terms of Use.

10. Modifications

Sycon reserves the right to amend these Terms of Use at any time. Any new version will be notified to Users at their next login.

11. Governing law and jurisdiction

These Terms of Use are governed by French law. In the event of a dispute, the courts within the jurisdiction of Nanterre have exclusive authority.